Returns & Exchanges

At Koala®, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period on most items. If you are not satisfied with your furniture or bedding, we provide hassle-free returns and full refunds to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Pack with Care

  Place the items back in their original packaging or a secure box to ensure they are protected during transit.

• 3.
  Schedule a Pickup

  Choose a convenient time for our courier partners to collect the items directly from your doorstep at no extra cost.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your full refund back to your original payment method within 5-10 business days.