Frequently Asked Questions
Everything you need to know about Koala® home essentials, shipping, and our comfort guarantee.
What is the Koala® 120-night trial?
We want you to be sure about your comfort. You can test our mattresses and furniture in your own home for up to 120 nights. If you don't love it, we will arrange a return and provide a full refund.
How long does shipping take for furniture items?
We offer fast, reliable delivery. In metro areas, we often provide same-day delivery for orders placed before 9 AM. For regional areas, shipping typically takes between 3 to 7 business days.
Are Koala® products sustainably sourced?
Yes, sustainability is at our core. We use FSC-certified timber, recycled materials, and are a proud B Corp certified company, ensuring our environmental impact is minimized.
Do I need any tools to assemble my furniture?
Most Koala® furniture is designed with our 'no-tools' assembly system. You can easily put your bed base or sofa together in minutes without needing a toolbox.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and Zip Money.
How does the warranty work?
Our mattresses come with a 10-year warranty, while our furniture items typically carry a 5-year warranty. This covers any structural defects or manufacturing faults during normal household use.